Frequently Asked Questions

Delivery times depend on the items you purchase and your destination. Our existing FAQ gives a general estimate of 1 to 6 weeks, although actual timing can vary.

Our team can provide an estimated delivery date and keep you updated. For an item-specific estimate, call us before placing your order at 972-243-8311.

Yes. Our team can provide an estimated delivery date when you place your order. Delivery timing depends on product availability and your location.

Please contact us for the latest update on your specific order.

Please contact our customer support team so we can help you check your order status.

Call 972-243-8311 or email customer@furn.net. Having your order details available will help our team assist you.

Yes. Some items may not be available for immediate pickup. We recommend calling the store before ordering or visiting to confirm availability and estimated timing.

Call us at 972-243-8311.

Delivery within the Dallas area is $99 per order. Additional setup and assembly charges may apply depending on the merchandise.

Contact our team to confirm whether your delivery address qualifies for local delivery.

Yes, shipping outside the DFW area may be available. It depends on the item you are purchasing and your delivery location.

We can discuss subsidized freight charges and available curbside or white-glove delivery options. Please call us before checkout for a quote.

Yes! Store pickup is free. However, some merchandise may take 2 to 4 weeks to become ready for pickup.

Please call ahead to confirm that your items are ready before visiting the store.

Yes. For local DFW customers, we offer delivery using our own truck, with furniture setup and assembly available for an additional fee.

Charges depend on the item. For deliveries outside the local area, assembly is not included with the carrier service. Contact us to discuss your options.

Our online store currently lists the following payment methods:

Credit and debit cards: Visa, Mastercard, American Express, Discover and Diners Club.

Digital payment options: PayPal, Apple Pay, Google Pay and Shop Pay.

Available payment methods may vary depending on the checkout option and order.

We offer financing and leasing options through partners including Synchrony and Acima. Available plans, approval requirements and payment terms depend on the provider.

Visit our Financing & Leasing page to explore available options and applications.

Our financing page advertises a no-credit-check financing option, with merchandise approvals of up to $5,000 and 90-day payoff options.

Eligibility, provider requirements, fees and current terms may vary. Please review the financing provider's offer carefully before accepting.

We always want to help you get the best possible deal. Additional discounts may be available when you visit our showroom.

We also feature special offers and promotions throughout the year. Contact our sales team or visit our store to ask about current savings.

Customization options may be available for selected furniture collections, including different fabrics, colors and finishes.

Available choices depend on the specific manufacturer and product. Contact our team to confirm the options before purchasing.

Materials vary by collection and manufacturer. Depending on the product, furniture may include solid wood, engineered wood and durable upholstery fabrics.

For specific construction, finish or fabric information, please check the individual product details or contact our team.

Warranty coverage varies by manufacturer and product. Manufacturer warranties may apply to eligible furniture.

Extended warranty plans of up to 5 years may also be available on selected products. Please ask our team for the exact coverage, exclusions and terms for your specific item.

Care requirements depend on the material and finish of your furniture. Follow the product-specific care instructions provided by the manufacturer.

For guidance on cleaning and maintenance, contact our team with the product details. We will be happy to help.

Return, refund and exchange eligibility depends on the applicable store policy and the item purchased.

Please contact our team before returning an item so we can explain the applicable conditions, time limits, product requirements and any associated charges.

Call 972-243-8311 or email customer@furn.net for assistance.

Please contact us promptly if your order arrives damaged or you receive an incorrect item.

Keep your order information and any relevant photos available so our team can review the issue and explain the next steps.

Absolutely! You are welcome to visit our Furniture Source showroom in Dallas to explore our selection and experience the products in person.

We recommend calling ahead to confirm availability for a specific item.

Our store is located at:

Furniture Source
11440 Chairman Drive
Dallas, TX 75243, USA

Our team is happy to help with product questions, orders, delivery, pickup and general inquiries.

Phone: 972.243.8311
Email: customer@furn.net